• Led project to publish over 400 manuals on internal website and external support site, satisfying users by providing additional access to manuals and more frequent updates.

• Helped create a team to analyze support calls and write frequently-asked questions (FAQs), resulting in over $1 million annual cost-avoidance in handling support calls.

• Participated in a team to build a database management system for automating Tech Pubs processes, to support a 70% increase in the number of manuals released in 1 year. 

"You have been relentless in meeting the needs of our customers. When a challenge presents itself, you face it with courage and display a leadership that motivates others.”

—Ray Bingham
Cadence CEO
from text of
President’s Club Award, 2000

“Excellent!!! You are right on target. It has ALWAYS been a major pain to search. This format of drilling down to a set of selectable items lets me create a better search criteria.”

—Derrick Carson
Marketing mgr.
re Cadence online library, 2001

• Experienced team leader. Hiring supervisor of Synopsys, Oracle and Daisy/Dazix writers, peer-led teams of writers at Cadence and JDC. Wrote performance reviews, scheduled projects, edited books, worked with development teams. Managed persons locally and remotely.

• Led geographically dispersed teams in California, Massachusetts, India, Israel, Switzerland.

• Created department style guide and Word templates for Daisy. Led team at Cadence to create common FrameMaker templates, making HTML conversion possible.

• Helped specify and test internal Publications tools to automate and speed production.

• Wrote, maintained, and managed internal websites for Publications teams to provide process documentation, links to product manuals, and other internal support material for writers. Helped design, create, and maintain a standard Apache-server site and a Microsoft SharePoint site. 

• Write and design brochures and programs pro bono for non-profit music groups.
• Design, write, and publish The Voice, bi-annual newsletter for Schola Cantorum; helped design Schola Cantorum's website (www.scholacantorum.org).
• Write program notes for Redwood Symphony (www.barbwired.com/barbweb/programs); co-designer of Redwood Symphony's site (www.redwoodsymphony.org)

• Presented paper, "Join the (User) Group" at 2007 STC National Conference.
• Article in January, 2006 STC Intercom: "Join the (User) Group."
• Presented paper, "Do Users Use a User Guide?" at 2004 STC National Conference.
• Presented paper, "When Users Hate Help," with JoAnn Hackos of Comtech Services at 2001 STC National Conference.
• STC Northern California Distinguished Award for Online Books in 1998.
• STC Northern California Awards of Excellence (2002, 1993, 1992), Achievement (1997), and Merit (1992) for hardcopy and online manuals.

Numerous Cadence Design Systems service awards, including:

• 2002: Winning with Teamwork Award for improving SourceLink interface
• 2000: Cadence President’s Club Award for customer advocacy
• 1995: Special Achievement Award for helping to create a new online doc system

• 1982: Completed Master of Journalism coursework, University of California, Berkeley
  Dent Hayes Robert journalism scholarship

• 1979: Bachelor of Arts degree in English, University of California, Santa Barbara
  Exchange student at Georg-August Universität, Göttingen, Germany
  Phi Beta Kappa honors